If you live and breathe customer delight and satisfaction; if you love making things work well for customers. If you want to make a huge impact on the success of our customers and get excited about working with an amazing group of wonderful people in a cyber security company that is creating a new path, never before travelled, we want to talk to you! 

We are looking for a Professional Service Manager to support our rapidly growing global customer base. Preferred location is in Beer Sheva, (Gav-Yam Negev Hi-Tach Park, Morphisec Office).Requires regional and infrequent international travel.

Responsibilities:

  • You will work with our sale and sales engineering, engineering and product teams to guide and to ensure customers successfully implement, on-board, and operate our products.
  • You will work intensively with the customer success and sales teams to help drive deals and customer retention
  • You will be the go-to person at Morphisec for customer implementation projects and issues.
  • You will own and perform:
    • Pilots and Production implementation projects
    • Training and on-boarding customers
    • Upgrades and extensions
    • Additional billable offerings
  • You will actively participate with other global team members in putting in place together the required tools, methods, playbooks and processes for product’s implementation and channel support. 
  • Assist in building and delivering training, automated tools to support customers and channels.

 

Requirements:

  • 3-4 years of proven experience in providing IT Professional Services to Enterprise organizations out of Israel, preferably with information security/cyber solutions.
  • Extensive knowledge and experience with MS based OS, systems, environments, tools and applications is a must (LINUX/UNIX in addition is advantage)
  • Experienced working with IT deployment tools (SCCM, GPO), Integration with 3’rd party Enterprise components such as SIEM (e.g. Splunk, QRadar), Directory Services (AD) and mail systems.
  • Knowledge of Cloud based services, e.g. AWS, an advantage
  • Scripting knowledge with any of the following VB, Java script, Python or PowerShell
  • Security concepts and protocols knowledge (e.g. SSL, Certificates, key stores etc.)
  • Working experience with Networking protocols (TCP/IP, Ports, HTTP/S, LDAP) and tools
  • English mother tongue, fluency in additional languages advantage
  • Hard worker, committed, takes initiative, gets things done
  • Hands on working knowledge of project management products, tools and processes.
  • Strong analytical, details oriented, with ability to deliver accurate data and information in a concise and clear manner
  • Strong analytical, written and verbal communication capabilities
  • Ability to effectively handle multiple customer demands and priorities
  • Highly creative problem solver with ability to analyze, deduce and act upon logs and error reports
  • Must be capable of working well both independently or as part of a team

 

Advantages:

  • Knowledge of Cloud based services, e.g. AWS, an advantage
  • BSc degree in computer sciences
  • Having hands on experience with AV, NGAV and EDR systems is a big advantage.
  • Prior knowledge and understanding cyber related concepts like: exploits, vulnerabilities, attack vectors, malwares, etc.
  • Abreast of security industry trends and new technologies in general, and specifically related to endpoint protection concepts and technologies like: EDR, deception, prevention etc.

 

Please specify position number: 1021